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Return Window & Eligibility
We want you to be completely happy with your purchase. Here’s everything you need to know about returning handmade items.
30-Day Return Window
You have 30 days from delivery to request a return. After this period, we cannot offer refunds or exchanges.
Original Condition Required
Items must be unused, in original packaging, and in the same condition as received.
To Qualify for a Return, Your Item Must Be:
- ✓
Unused — The item has not been used, worn, or altered - ✓
Original Condition — Same condition as when you received it - ✓
Original Packaging — In its original box or packaging - ✓
Proof of Purchase — Receipt or order confirmation available
⚠️ Important Note
Opened incense, used self-care items (oils, soaps), or crafts damaged after delivery cannot be returned.